Nationwide Logistics and Road Haulage

Shipping & Return Policy

Last Updated: October 2026

Thank you for shopping with us. We are committed to delivering quality tech products and providing a smooth shopping experience. Please read our shipping and return policy below.

1. Shipping Policy

We deliver orders across Pakistan through reliable courier services.

Order Processing

  • Orders are normally processed in same day after confirmation.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • We may contact you by phone or WhatsApp to confirm your order before dispatch.

Delivery Time

  • Major cities: approximately 2–5 business days

  • Other areas: approximately 3–7 business days

  • Remote areas may require additional delivery time.

Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, unforeseen circumstances, or incorrect/incomplete address information.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

We may occasionally offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.

Customers are responsible for providing a complete and accurate delivery address and active contact number.

2. Return & Exchange Policy

We want you to receive your order in proper working condition. If you receive a defective, damaged, incorrect, or incomplete product, please contact us as soon as possible.

Eligible Returns/Exchanges

A return or exchange may be requested if:

  • You received the wrong product.

  • The product is damaged upon delivery.

  • The product has a manufacturing or functional defect.

  • Parts or accessories included with the product are missing.

  • The product received is significantly different from the product ordered.

Return Request Period

Return or exchange requests should be submitted within 7 days of receiving the order.

To request a return or exchange, contact our customer support team with:

  • Order number

  • Customer name and contact number

  • Reason for the return

  • Clear photos of the product

  • A short video demonstrating the issue, where applicable

Our team may review the provided information before approving a return or exchange.

3. Product Condition for Returns

Products must be returned in their original condition wherever possible.

The following should be included:

  • Original product

  • Original packaging

  • Accessories

  • Cables or chargers

  • Manuals and other included items

Products that have been physically damaged, misused, modified, opened for unauthorized repairs, or used contrary to their intended purpose may not qualify for return or exchange.

 

4. Defective Products

If a product appears to be defective, please contact us before sending it back.

Our team may ask you to perform basic troubleshooting to determine whether the issue is related to setup, compatibility, charging, connectivity, or an actual product defect.

If the product is confirmed to be defective and the claim is approved, we may provide a replacement, exchange, repair, or refund, depending on product availability and the nature of the issue.

5. Damaged Packages

If your package appears visibly damaged when delivered, please inspect the package before accepting it where possible.

If you receive a damaged product, take clear photographs or a video of the package and product and contact us promptly.

Claims may require photographic or video evidence for verification.

6. Refund Policy

If a refund is approved, the refund will be processed using the available payment/refund method applicable to your order.

Refund processing time may vary depending on the payment method and financial institution.

Shipping charges may be non-refundable unless the return is due to an error on our part or an approved defective/damaged-product claim.

7. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or usage considerations. This may include products that have been opened or used where resale is not appropriate.

Any product-specific return restrictions will be communicated on the relevant product page where applicable.

8. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Fraudulent or Abusive Returns

We reserve the right to refuse a return or exchange request where there is evidence of misuse, intentional damage, fraudulent claims, repeated abuse of the return policy, or missing product/accessories.

10. Contact Us

For questions regarding shipping, returns, exchanges, or refunds, please contact our customer support team through the contact information provided on our website.

Please keep your order number available when contacting us so that we can assist you more quickly.

Thank you for shopping with us.